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How do passengers affect the taxi service?

How do passengers affect the taxi service?

In the modern world, transport opportunities are necessary for every person. Only available ways of ordering transport services can be more necessary than them. If you have a need for a passenger trip, transportation of goods or a trip with small children, then use the SHARK Taxi application. Versatile and multifunctional, both the application and the service itself, will help you in solving many transport problems.

During the development of the application, the SHARK Taxi service tried to take into account everything necessary for its customers, and to this day you can notice the introduction of more and more relevant innovations. But did you see the service application as a tool to influence and improve this system? Let's consider your possibilities as a passenger in the context of a whole service for the provision of taxi services and other things.

The value of customer opinion in taxi services - Image 1

What influences the passenger's opinion?

The channels through which you can act, influencing the quality of the service work, are assessing drivers directly and reporting problem situations. It is worth paying attention to them, because this is how your opinion can correct the operation of the system.

  • Assessment of the quality of the work of drivers

Using the application, you may have repeatedly noticed how the service invites you to evaluate the work of a particular driver who completed your order. Do not ignore this point, since the system gives you the opportunity to express your opinion about the driver and his work directly, indicating what you did not like.

Your assessment will further participate in the formation of the rating of this driver in the entire system, which indicates your direct participation in filtering low-quality frames. The rating you can give varies from 1 to 5 stars.

If a driver has a low rating, a lot of complaints and other negative points, he will be noticed by the SHARK Taxi service team, and his actions will be immediately limited.

The value of customer opinion in taxi services - Image 2

  • Problem statement

If in the process or at the end of your trip any troubles have arisen, you not only can, but also need to report them. How to do it:

  • Launch the application, open the menu in the upper left corner of the screen.
  • Open the “Order History” section and make sure you have all the information regarding this particular trip.
  • Return to the main menu, open the "Help" section.
  • A dialog box will open in front of you, in which you can tell whatever you want to the SHARK Taxi service employee.

Also, the available ways to report a problem are the contact details of the service. Please note that for a complete and quick solution to the problem, you must specify the information as accurately as possible.

It is very important that you boldly express your position regarding the work of drivers and the service in general, since in many unforeseen situations the human factor plays a role, which neither the service team nor the system can foresee in real time. You, in turn, will help to establish the criticality of the situation, or vice versa, note the qualifications of our representatives.

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