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Section for SHARK drivers

The application for a taxi Shark - Image 1

For driver

Shark Taxi Application

Get a lot of profitable orders at any time of the day without leaving your car.

Download the app!

To do this, follow the link above or open the Play Market, enter Shark Taxi - Driver in the search bar, then go to the application page and click the “Install” button.

To update the program in the future, you need to go to the “My Applications” section in the Play Market and click “Update”.

Attention: to ensure complete safety and stable operation of the program, do not download the application from alternative sources. In this case, the company is not responsible for the presence of viruses and other malicious programs during the installation of the application.

Introduction to the application!

After installing and launching the application, a window with a field for entering your phone number will appear on the smartphone screen.

After entering the number, the "Get code" button will become active, click on it and the registration block will appear on your screen.

Registration in the application. Step 1

At the first stage of registration, you need to fill in your personal data (name, date of birth) + add photos:

a) Photo of the driver's license (front side)

b) Photo of the driver's license (reverse side)

Registration in the application. Step 2

The second stage of registration is dedicated to your car.

You need to fill in the data about the car, in the drop-down list, select the model, make, register the state number and add photos:

a) Photo of the vehicle registration certificate (front side)

b) Photo of the vehicle registration certificate (reverse side)

Registration in the application. Step 3

At the third stage of registration, you need to request an SMS with a verification code and enter it.

Completion of registration!

After registration is complete, you will have to wait a while before you can start fulfilling orders.

All applications are moderated manually, so usually you will have to wait about two hours.

If all the entered data are correct and the moderator has no additional questions, then very soon you will receive a message confirming successful registration in the system.

If it is necessary to correct or clarify any details, you will be notified about it.

Moderation is carried out around the clock. The maximum time for consideration of an application is limited to days (from the moment of submission).

To start fulfilling orders, you need to be logged in. To do this, enter your contact phone number and click on the "Get code" button. After receiving an SMS-message, enter it in the corresponding empty field - and you can get to work.

Remember: if you have changed your phone or phone number, you will need to contact technical support.

Attention! You cannot work using one account in the system on several devices at the same time.

The main application screen!

After starting the application and entering the main working section, the main screen will be displayed on your smartphone's screen. Here you can see the orders available at the moment.

The main screen interface includes the following:

Button "Free": reflects your status and readiness to carry out orders. If you click on the button, the status will change to "Busy", and you will not receive information about new orders received.
In the upper right corner are the buttons necessary to go to other sections of the program menu. You can also jump by sliding your finger across the screen from right to left.

Available orders are displayed in a list, in order of distance from you. The nearest ones are located at the top, the furthest ones are at the end of the list.

Example: The information about order indicates:

The point at which the client waits (A) and the place where he needs to be taken (B);
Distance separating you and the customer (2.9 km);
The length of the route from the point of delivery of the car to the final point (14.3 km);
The price of the order (129 UAH);

If you click on the order, additional details will be displayed.

You can accept an order both from the air and by auto-assignment, that is, by a robot.

Robot (automatic order acceptance) with the possibility of confirmation within 15 seconds.

Order details

Clicking on any order, you will get access to additional details relating to it.

# 36626190: the registration number of the order;
Headphone icon: the order is made through the dispatcher. If the Android or iOS icon is displayed, then the order was made through the appropriate device.
"Accept Order" button: by clicking on it, you agree with the acceptance of the order and notify the system of the beginning of its execution;
Navigator: builds a route along city streets from you to the client and from it - to the end point.
Show route: shows on the screen the route from your car to the point where you need to pick up the client and the path from it to the final destination point.
The tariff is increased: The price formation is carried out by studying all the details of the order. The mark-up is formed depending on weather conditions, quality of roads and congestion of the city. If you accepted an order for which the markup is included, you will see it in your order details.
Took: records the time at which you took the order;
In-Place: displays the time when you notified the customer that you have arrived and are ready to take him. Also time is fixed in case of automatic notification of the client by the system.
Called: The time when the customer was notified by you that his car is in place.
Met: fixes the time when you at the meeting of the client confirmed his landing using the "Met" button.

Below is the additional information about the client:

Name;
Contact phone number;
The total number of orders in the Shark Taxi system;
The class of the machine that the client specified.

The application for a taxi Shark - Image 4

Service standards Shark Taxi

These standards of customer service are highly recommended to all taxi drivers Shark Taxi and included in the curriculum.
Compliance with these standards will enable you to increase your ranking, receive a tip from customers and prevent the reduction of the personal rating of the driver and blocking the account.

1. Preparing for the trip

Make sure your car is fully functional.
Check the fuel level: it has to be at least one third of the tank.
Make sure that the car is clean inside and check the cleanliness of the cabin. Also check that the car no unauthorized items (such as in the trunk or in the interior).
Glass, doorsteps and handles must be kept clean.
The air in the cabin has to be fresh. Unpleasant odors are not allowed.
The appearance of the driver should be neat and clean.
The machine should be fed accurately to the specified address, taking into account all the client and the selected options his wishes.
Arrive on time for the order is not allowed. If you are late, you have to apologize on behalf of the client company.

2. Embarkation and disembarkation of clients

Embarkation and disembarkation of the cab must always be carried out within the existing traffic rules:

- After a stop of the vehicle;

- In the absence of barriers to entry or exit (fences, pools, etc.)

The driver is obliged to help the client to open the door.
The front row of seats must be a move towards a maximum, with the angle of the seat backrest, not exceeding 90 degrees.
The driver should help the client to download, placed inside the car and unloading of personal luggage on arrival.
When servicing the elderly clients, children or disabled persons, Warrior should help them when boarding and disembarking.
The driver is obliged to comply with the standard rules of transportation of animals in the cabin and baggage.
If a customer wants to use our services, you are required to inform in advance about their value and the need to pay.
Before landing the passenger must ask the driver where will be more convenient to stay.
Always check the interior for forgotten items. If they are present, contact the supervisor and who forgot to give their passengers.

3. Safety and comfort

Always obey traffic regulations. Perform the movement with a flow rate, do not make sudden maneuvers.
The cabin comfort accordingly desires passenger (temperature, playing the radio, adjust the seat) must be created.
While driving do not talk on the phone.
If the customer is on the phone, mute the music.

4. Trip payment

If the customer pays in cash at night, turn on the lights for the convenience.
If paying by cash is always to hit back in full upon payment of any value denomination.

5. The friendly and attentive

Always look neat, behave friendly and welcoming smile, greet and say goodbye to the customer, Thank you for using the services Shark Taxi.
Always on time arrives at the landing site.
Make calls to the client only in the most extreme case (if it does not go a long time or you are not able to arrive on time).
After the trip to call the client is prohibited (exception - if he forgot in the cabin belongings).
Pre specify endpoint and the preferred route. If requests are not available, choose the best option.
Never ask to leave positive feedback or tips and hints on this.
If the passenger did not start the conversation, keep the noise down.
Communicate in the framework of business ethics and generally accepted standards of courtesy. Also, avoid disputes, debates, imposing their own opinions, critics service Shark Taxi.

Gross violations Shark Taxi service standards

Demonstrating client weapons, as well as storing it on a visible place or in the client's availability (leads to passenger complaints and poses a threat to their safety).
Rudeness, provoking conflict, forcibly hold in the cabin, the physical impact, contact with the customer after the order is complete (not only provokes mutual claims and worsening mood passenger, but also often entail legal responsibility).
Assigning personal belongings of passengers, forgotten in the cabin (is theft and is subject to prosecution).
The lack of the necessary documents, the use of expired or counterfeit documents, work under someone else's account Shark Taxi (subject to criminal prosecution and will result in the lock when the account).
Financial scams and fraud in relation to the client (a fraud and entails criminal liability).

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