Application for a taxi Shark

Get a lot of profitable orders at any time, without leaving your car.

Section drivers

Download the app!

To do this, follow the link above or open the Play Market, then enter the Shark Taxi - Driver in the search bar, then go to the application page and click the "Install" button.

To continue to update the program, you need to go to the "My Apps" section in the Play Market and click "Update".

Attention: To ensure complete security and stable operation of the program, do not download the application from alternative sources. In this case, the company is not responsible for the presence of viruses and other malicious programs during the installation of the application.

Introduction to the application!

After you downloaded and installed the application, at startup you will see the following window.

The interface contains a number of elements, described below:

  • To come in: This point you will use to log in and start fulfilling orders after you have registered.
  • Check in: In order to start working in the Shark Taxi system, first of all you will need to complete the registration procedure in this section.

At the bottom is a communication button with technical support. You can contact the technical support department of taxi drivers Shark at any time by sending a message or by calling.

Registration in the application!

After you click on the "Register" button, you will be taken to the appropriate section.

In order to complete the registration procedure in the system, you will need to go through a few simple steps:

  • 1) At the first stage of registration you will need to enter your personal data: upload photos, enter first and last names, date and year of birth, and your city.
  • 2) Next you need to fill in the screen with the data about your machine. Add a photo of the car, select its make and model from the drop-down list, manually enter the year of manufacture of the car and its state number.
  • 3) On the next screen, you need to select additional services that you can provide to customers. In this case, the number of selected options will directly affect how many orders you can see.
  • 4) At the final stage, enter the contact phone number and press the button to get the activation code. Enter the received code into the corresponding blank field and click "Register".

Congratulations! You have successfully passed the registration procedure.

Completion of registration!

After completing the registration, you will have to wait a while before you can proceed with the execution of orders.

All applications are moderated in manual mode, so you usually have to wait about two hours.

If all entered data is correct and the moderator does not have additional questions, very soon you will receive a message confirming successful registration in the system.

If you need to correct or clarify any details, our operator will contact you.

Moderation is carried out round the clock. The maximum time for consideration of an application is limited to days from the moment of its submission.

Sign in to the Shark Taxi application

Помните: If you change your phone or phone number, you will need to re-enter the system before you can start working again.

Внимание! You can not work using one account on the system, on multiple devices at the same time.

The main application screen!

After starting the application and entering the main working section, the main screen will be displayed on your smartphone's screen. Here you can see the orders available at the moment.

The main screen interface includes the following:

  • Button "Free": reflects your status and readiness to carry out orders. If you click on the button, the status will change to "Busy", and you will not receive information about new orders received.
  • Orders 68/1: displays the number of orders for your city. The first figure is the total number of orders in the city. The second is the number of orders available for execution.
  • The driver's icon and the number 455 next to it: means that at the current time in the city there are 455 taxi drivers Shark Taxi.
  • In the upper right corner are the buttons necessary to go to other sections of the program menu. You can also jump by sliding your finger across the screen from right to left.

Available orders are displayed in a list, in order of distance from you. The nearest ones are located at the top, the furthest ones are at the end of the list.

Example: The information about the top order indicates:

  • The point at which the client waits (A) and the place where he needs to be taken (B);
  • Distance separating you and the customer (0.0 km);
  • The length of the route from the point of delivery of the car to the final point (2.7 km);
  • The price of the order (50 UAH);

If you click on the order, additional details will be displayed.

Order details

Clicking on any order, you will get access to additional details relating to it.

  • # 4017542: the registration number of the order;
  • Headphone icon: the order is made through the dispatcher. If the Android or iOS icon is displayed, then the order was made through the appropriate device. When ordering through the site, the computer icon is displayed.
  • "Accept Order" button: by clicking on it, you agree with the acceptance of the order and notify the system of the beginning of its execution;
  • Navigator: builds a route along city streets from you to the client and from it - to the end point. In order for this function to work, you must additionally install "Yandex. Navigator".
  • Show route: shows on the screen the route from your car to the point where you need to pick up the client and the path from it to the final destination point.
  • The tariff is increased (in this case + 4%): The price formation is carried out by studying all the details of the order. The mark-up is formed depending on weather conditions, quality of roads and congestion of the city. If you accepted an order for which the markup is included, you will see it in your order details.
  • Took: records the time at which you took the order;
  • In-Place: displays the time when you notified the customer that you have arrived and are ready to take him. Also time is fixed in case of automatic notification of the client by the system.
  • Called: The time when the customer was notified by you that his car is in place.
  • Met: fixes the time when you at the meeting of the client confirmed his landing using the "Met" button.

Below is the additional information about the client:

  • Name;
  • Contact phone number;
  • The total number of orders in the Shark Taxi system;
  • The class of the machine that the client specified.
Service standards Shark Taxi

These standards of customer service are highly recommended to all taxi drivers Shark Taxi and included in the curriculum.
Compliance with these standards will enable you to increase your ranking, receive a tip from customers and prevent the reduction of the personal rating of the driver and blocking the account.

1. Preparing for the trip
  • Make sure your car is fully functional.
  • Check the fuel level: it has to be at least one third of the tank.
  • Make sure that the car is clean inside and check the cleanliness of the cabin. Also check that the car no unauthorized items (such as in the trunk or in the interior).
  • Glass, doorsteps and handles must be kept clean.
  • The air in the cabin has to be fresh. Unpleasant odors are not allowed.
  • The appearance of the driver should be neat and clean.
  • The machine should be fed accurately to the specified address, taking into account all the client and the selected options his wishes.
  • Arrive on time for the order is not allowed. If you are late, you have to apologize on behalf of the client company.
Read more V
2. Embarkation and disembarkation of clients
  • Embarkation and disembarkation of the cab must always be carried out within the existing traffic rules:
  • - After a stop of the vehicle;
    - In the absence of barriers to entry or exit (fences, pools, etc.)
  • The driver is obliged to help the client to open the door.
  • The front row of seats must be a move towards a maximum, with the angle of the seat backrest, not exceeding 90 degrees.
  • The driver should help the client to download, placed inside the car and unloading of personal luggage on arrival.
  • When servicing the elderly clients, children or disabled persons, Warrior should help them when boarding and disembarking.
  • The driver is obliged to comply with the standard rules of transportation of animals in the cabin and baggage.
  • If a customer wants to use our services, you are required to inform in advance about their value and the need to pay.
  • Before landing the passenger must ask the driver where will be more convenient to stay.
  • Always check the interior for forgotten items. If they are present, contact the supervisor and who forgot to give their passengers.
3. Safety and comfort
  • Always obey traffic regulations. Perform the movement with a flow rate, do not make sudden maneuvers.
  • The cabin comfort accordingly desires passenger (temperature, playing the radio, adjust the seat) must be created.
  • While driving do not talk on the phone.
  • If the customer is on the phone, mute the music.
4. Trip payment
  • If the customer pays in cash at night, turn on the lights for the convenience.
  • If paying by cash is always to hit back in full upon payment of any value denomination.
5. The friendly and attentive
  • Always look neat, behave friendly and welcoming smile, greet and say goodbye to the customer, Thank you for using the services Shark Taxi.
  • Always on time arrives at the landing site.
  • Make calls to the client only in the most extreme case (if it does not go a long time or you are not able to arrive on time).
  • After the trip to call the client is prohibited (exception - if he forgot in the cabin belongings).
  • Pre specify endpoint and the preferred route. If requests are not available, choose the best option.
  • Never ask to leave positive feedback or tips and hints on this.
  • If the passenger did not start the conversation, keep the noise down.
  • Communicate in the framework of business ethics and generally accepted standards of courtesy. Also, avoid disputes, debates, imposing their own opinions, critics service Shark Taxi.
Gross violations Shark Taxi service standards
  • Demonstrating client weapons, as well as storing it on a visible place or in the client's availability (leads to passenger complaints and poses a threat to their safety).
  • Rudeness, provoking conflict, forcibly hold in the cabin, the physical impact, contact with the customer after the order is complete (not only provokes mutual claims and worsening mood passenger, but also often entail legal responsibility).
  • Assigning personal belongings of passengers, forgotten in the cabin (is theft and is subject to prosecution).
  • The lack of the necessary documents, the use of expired or counterfeit documents, work under someone else's account Shark Taxi (subject to criminal prosecution and will result in the lock when the account).
  • Financial scams and fraud in relation to the client (a fraud and entails criminal liability).

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