Help for drivers
How much is a feeding machine, 1 km of travel in the city and intercity?
In the section "Tariffs" you can read more about all the current rates for taxi services in your city.
How is the removal of a license fee and a percentage of the completed order?
The subscription fee is withdrawn once a day, at 6:00 Kyiv time. The subscription fee is charged for the previous day and provided that you have completed at least 1 order. The percentage of the completed order is charged after its completion
How can I cancel the order if no suitable conditions for its implementation or the order has been accepted by mistake? How to do this without losing the rating?
You can use the "Withdraw order" button or write Help in the chat.
How is the waiting and re-routing?
One minute waiting estimated at 1,5 hryvnia.
What to do if the program does not correctly calculate the mileage and fare?
It is necessary to call the technical support department and inform the existing problem, call start and end points, as well as the correct distance.
Not always comes alert people to the fact that the machine is in place.
If you are not sure that the client has come notification that you have in place, you can call the customer on their own or you can click "Remind the client" - or call the dispatcher and ask if the system shows that you are on the spot. In the near future will update the drivers for the program, and you can see the information on their own.
How can I increase the font?
Increase font size can be in your application settings.
Rotate the screen.
At the moment, this feature works on most tablets. If your device screen rotation is not carried out, we kindly ask to inform the technical support.
When registering "eject" from the program and write "Application Error".
At the moment, this fault is eliminated when working on most devices. If your device this problem persists, please contact the technical support.
With uploading the picture gives an error "Unfortunately, the app stopped".
Try to re-register, but upload photos at a lower resolution. If the problem persists, please report this to technical support and report the brand and model of phone.
It does not come notification orders.
You need to check all the settings of the program (section "Orders"). Perhaps you have set orders filter settings correctly.
Upon exiting the application, it still continues to work and send orders.
Some street names in Russian, some - in Ukrainian. How to fix it?
Shark app works with different map, so the names will be displayed matches the settings are automatically assigned different navigator.
Currently, work is underway to address this problem. For your convenience, the controller will duplicate the Ukrainian street names in the comments in Russian. In detail order, you can click on the customer's address and get accurate information in Russian.
What is the ranking?
Rating the driver sees the customer who orders the car through the app. The customer will always choose the driver of the rating is higher, because it is - an indicator of reliability of the car and the driver a good job. In the future, drivers with a higher rating will pay a lower fee for orders and to receive encouragement from the various taxi Shark.
How to start working with the Taxi Shark?
All just to the limit. Simply install a special application, which is linked to the home page, register and get an account approval. Then you can immediately start to fulfill orders.
How can I make the monthly fee for using the system?
The subscription fee is charged at a fixed amount every day. Money will not be charged if over the past day, you did not fulfill a single order.
Why do not you are notified that the customer canceled the order?
Comes notification always, perhaps missing the Internet or the phone hung. If you detect a fault, please contact your call sign, brand / model of the phone, the order number on support or call the technical support department.
What you need to press so as not to come orders from other areas?
In the "My Account", select "Orders" and "search radius", and put the necessary mileage your search order.
When registration takes more than 12 hours, and an SMS with the call sign was not. What is the reason?
Push-notification that you have been activated comes within 24 hours after your registration. See how you can be assigned a call sign under the Cabinet.
The program does not work action button, what to do?
"Action" button does not work only if the driver did not have the order confirmed.
Why Shark draws more Internet meter than other applications?
Appendix Shark more advanced and feature-rich software, respectively consumes more intrenet meters and battery. Shark Team is currently engaged in optimizing the application to resolve this problem and will soon be updated, then the problem should go away.
In the background (for example, turn a program and call the Customer) program closes. How to fix?
If the program is not close to collapse, then it was closed, but did not turn. It may even be that the phone does not have enough RAM, and as a consequence of this phone is forced closes or blocks the application.
Do not come orders on video capture?
Currently Autolock principle works as follows: when you receive the order, the program reads the next one-time 12 drivers who have enabled "Automatic snap" mode and offers everyone the order, after which the order falls into the free air and, accordingly, do you think that does not work Automatic snap. Shark-team developing a new principle of distribution of orders, which will be offered to order the driver to the nearest given its location, road conditions, driver rating in the system, the driver's wishes, the brand cars and many other indicators - orders will distribute the robot automatically!
When will add for a stop along the way?
Currently, there are allowances for intermediate address.
What to do, if not filled up your call?
It is necessary to call our Technical Support department to call your call sign and the call sign of the driver, which you accidentally replenished. If this information is confirmed, you will throw cash.
How do I make the client to the black list?
It is necessary to call our Technical Support department, called the order number and the reason why the client should be blacklisted.
What to do if the program gives orders to the area where I am not?
We need to come first in the map that is in the program in the "Jobs" section to check whether he feykovye location is not worth it, if there is a disconnect if the orders still come then you need to disable the Internet, turn off Location Services, and restart your device then first turn on the Internet again, then the location and go into the program.
What are margins in the rush hour and during bad weather?
At the moment, the margin is set manually in advance, but the task is to mark-automatic robot was exhibited at the cluster of orders for specific areas or for the whole city.
Should there be a second call, if more than one car? (For example, there are cars and minivans)
Yes, but you need to register on different phone numbers
Why write orders available so much, and no one to be seen?
Displays all orders that are in operation. They include orders that are available on Autolock, in turn, one driver, and free orders throughout the city that are visible to everyone.
If the customer does not respond, what action?
Try the call again. If the customer continues not to take up the phone - call the dispatcher. Manager tries to call yourself twice. If the customer continues not to take up the phone, the dispatcher will make failure and the client will bring to the blacklist.
When the driver arrived to order another car from our company?
It is necessary to fix the order number, license plate number of the driver who came to order with you and communicate this information to technical support department. Perhaps the driver came to order, without confirming it, so decided to deceive the company and to substitute you. If this information is confirmed, the measures taken.
What to do if you went to a remote area and Autolock in this area do not really get the order? how to increase the range Autolock?
Automatic snap can put up to 2 km. In this case, you need to take orders from the free air!
When the SOS button?
Implementation of this feature is pending.