It is important to understand that the work of a taxi driver is not only in its main function — making trips, but also in the ability to accurately and professionally get out of difficult and unexpected situations. The driver must know how to get out of this or that situation, and also try to identify and prevent trouble before it occurs. To do this, you must be extremely observant, responsible and know a certain plan of action.
If a taxi is called by a phone number, then the operator of any service can determine how adequate the person placing the order is. If the operator determines that the client is inadequate, then he must filter such an order. However, in our time, a taxi can also be called online, so the likelihood of meeting such a passenger increases. And when meeting with an aggressive, drunk, obscene or even threatening passenger, the driver must know what to do.
First and foremost — contact the service operator. If you see that a client of an inadequate nature, frankly drunk, etc., is getting into your car, you have the right to refuse to fulfill such an order. Tell the operator about the problem and the reasons why you refuse to make the trip, it is better to do this as soon as possible.
A completely different case is if the passenger manifests himself already during the trip. Then the driver should act like this:
Such cases are not uncommon, so it is important for the driver to maintain concentration and act as follows:
Unfortunately, traffic flow is unpredictable and taxi accidents can happen. How to properly respond to the driver during an accident:
A taxi driver may also encounter intruders. In such a situation, the main thing is concentration, confidence, self-control. Contact the police, insurance, friends who could help. Speak loudly and confidently, do not let intruders intimidate you, do not give in to persuasion and requests to rearrange the car. Remember and tell the signs and the number of the car that you suspect of auto-fraud.
If you really meet intruders of this nature, then by showing them that you are calling the police, you will already ensure relative safety for yourself and the passenger, since it is not reasonable for intruders to meet with police representatives. After that, be sure to report the information to the police, and for the passenger, call another car.
Stay vigilant and act wisely in any non-standard situation!